Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 11 46263200 (10 AM – 7 PM) or drop us an email at contact@pack-mate.in An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

You will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

Please allow up to 5-6 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 11 46263200 (10 AM – 6 PM) or drop us an email at contact@pack-mate.in

If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, PackMate reserves the right to cancel the order, in which case, we will fully refund you the amount.

We kindly ask you to call our customer service centre on +91 11 46263200 (10 AM – 6 PM) before shipping your order from warehouse. Once item has been shipped, than it is not possible to change the address.